These terms and conditions (the "Terms and Conditions") govern the use of

mypsychologicalwellness.co.uk (the "Site"). This Site is owned and operated by Paula Slater. This Site is an ecommerce website.

 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

 

Intellectual Property

 

All content published and made available on our Site is the property of Paula Slater and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Description of Therapy

Each session is for up to 60 minutes. The client and therapist will have already had a 30 minute consultation and agreed upon a course of action to take. In that hour, any technique will be employed at no extra cost to the client.

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Rules and Procedures:

Payment – Payment in full must be received at the time of booking. No booking is confirmed until payment has been received and acknowledged by the therapist. Adult sessions are £65 each, or a block of 6 can be purchased for £360 (saving you £30). Children's sessions are £50 each or a block of 6 can be purchased for £270 (saving you £30).

 

Please pay by BACS: Account My Psychological Wellness. Acc No: 12768006. Sort Code: 01-00-53 and put your name as the reference. Alternatively, you can request an invoice.

 

Cancellations – In the event of illness or other reasons for non-attendance clients are requested to contact the MPW Office to re-arrange or cancel their appointment. Refunds will be issued if 48 hours notice is given of cancellation. If less than 48 hours notice is given, the refund will not be permitted and a £25 charge will occur. If MPW should have to cancel for any reason, a full refund will be issued, regardless of the time scale.

 

If you have booked a block of 6 sessions then you have been given a discounted rate. However, if you cancel your sessions before you have had all 6 sessions, and are entitled to a refund, then the sessions you have already received will revert to the full price and you will be refunded the remainder.

 

If the client should fail to attend a session no refund will be issued.

 

Occasionally a therapist may determine, that they are unable to proceed with your therapy sessions. This is not because you have done something wrong, but because it may have become apparent that you require a more specialised service that I am not trained to deliver. If this happens then I will discuss this with you and refund any future sessions that you may have booked and hopefully be able to guide you to a more suitable therapist. This can be difficult to accept sometimes, but please know that I always have your best interests at heart and have made this decision to help you progress.

 

Reviews – The therapist, and client will regularly review their progress and discuss how to best meet the needs of the client.

 

Supervision: I will attend regular supervision sessions in accordance with my governing body. This is good practise and and contributes to my own self-development. If I should discuss your therapy, I will not use your real name or identify you in any way.

 

Confidentiality - Before starting the sessions, confidentiality will be agreed with the client. Usually specific details of each session will be confidential. No information will be disclosed to any other person or agency without prior agreement from the client, except in situations where information is required by a court of law, local authority or when the therapist has reason to believe that the client or person connected to the client is a safeguarding risk.

• Confidentiality may be broken when required by a court of law, local authority or if a therapist considers a client a safeguarding risk.

• The content of sessions will be discussed with a supervisor. Any written material provided for clinical supervision will have all identifying information carefully removed, ensuring the anonymity of both the client and placement organisation.

 

Records and Notes

The content of each session will be recorded in the clients records. The records contain details of the sessions, assessment and any other relevant details. These records are confidential, kept secure and conform to the Data Protection Act (2003). Any session notes stored electronically will be anonymised by the removal of all identifying information about both the client and placement organisation. Please note that I prefer to discard my notes by the time the clients next session has been planned using the previous sessions notes.

 

Sometimes, other services or agencies (doctor, other professional) request a session report detailing the content and progress of the therapy. A report will only be written after the client has given permission, except in situations where information is required by a court of law, local authority or when the therapist has reason to believe that the client is a safeguarding risk.

 

Effects of Cancellation

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We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

 

Refunds

 

We provide refunds for services sold on our Site as follows:

 

- The payment will be fully refunded if the services are cancelled at least 48 hours before the services were scheduled to be provided. See above for block booking.

 

Consumer Protection Law

 

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer

protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Links to Other Websites

 

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

 

Limitation of Liability

 

Paula Slater and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

 

Indemnity

 

Except where prohibited by law, by using this Site you indemnify and hold harmless Paula Slater and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Severability If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Changes

 

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

 

Contact Details

 

Please contact us if you have any questions or concerns. Our contact details are as follows:

 

Mobile 07342155092

mypsychologicalwellness@gmail.com

Howick House,

Howick Park Avenue,

Penwortham,

Preston,

Lancashire

PR1 0LS